Terms & Conditions

These terms and conditions ("Terms") apply when you sell a device to TechLoop through our website at www.thetechloop.co.uk or at our premises in Swindon. By submitting a trade-in order, you agree to be bound by these Terms.

Please read these Terms carefully before placing your order. If you have any questions, contact us at support@thetechloop.co.uk before proceeding.

TechLoop is a trading name of Techloop Solutions Limited, a company registered in England and Wales (company number 16572011). Our registered office is Flat 6 Mezzo House, 50 Truscott Avenue, Swindon SN25 2GR.

Our trading address is Unit 8, Pembroke Centre, Cheney Manor Industrial Estate, Swindon SN2 2PQ, United Kingdom.

• "Device" — the mobile phone, tablet, laptop, smartwatch, or games console you are selling to us.
• "Quote" — the price we offer for your Device based on the information you provide.
• "Counteroffer" — a revised price offered after inspection if the Device does not match your description.
• "Trade-In" or "Order" — the transaction created when you accept a Quote and submit your details.
• "Inspection" — our assessment of the Device after we receive it.

To sell a device to TechLoop, you must:

• Be at least 18 years of age
• Be a UK resident with a valid UK bank account
• Be the legal owner of the Device (or have the owner's authorisation to sell it)
• Not be acting on behalf of a business unless agreed with us in advance

By placing an order, you confirm that you have full legal right and authority to sell the Device and that it is free from any outstanding finance agreements, insurance claims, or contractual restrictions.

We accept mobile phones, tablets, laptops, smartwatches, and games consoles. We reserve the right to refuse any device that:

• Is reported stolen or blacklisted on a national IMEI database
• Has an active activation lock (iCloud, Google, Samsung) that has not been removed
• Is counterfeit (see Section 16)
• Is rooted, jailbroken, or running modified firmware
• Cannot be reasonably assessed (a device that does not power on may be accepted as Poor at a reduced price, or refused)
• Has been subject to liquid damage that prevents safe inspection

You do not need to send chargers, cables, cases or boxes, and we do not pay extra for them. If you include them anyway, we will return them to you. For games consoles, the original box is required for a Pristine grade and each missing controller reduces the price by £30 (see our Grading page).

1. Get a Quote: Select your device, describe its condition, and receive an instant Quote on our website.
2. Submit your details: Provide your name, address, email, phone number, and bank details to place your order.
3. Ship your device: We provide a free prepaid Royal Mail Tracked shipping label, valid for 7 days from when it is issued. If it expires, you can generate a new one from your tracking page. Your device must reach us within the Quote validity period.
4. Inspection:We inspect your device against your description. This takes place within 1–2 working days of your device arriving.
5. Payment: If the device matches your description, we pay the original Quote price. If it differs, we send you a Counteroffer (see Section 10).

Your Quote is valid for 14 days from the date you complete your order. If we do not receive your device within this period, the Quote will expire and your order will be cancelled automatically.

Quotes are based on the device details and condition you provide. The final price is subject to our physical inspection confirming that the device matches your description. We do not guarantee the Quote price until inspection is complete.

Our prices are subject to market conditions and may change at any time. However, once you submit an order, the quoted price is locked for the 14-day validity period provided the device matches your description.

We provide a free prepaid Royal Mail Tracked shipping label with every order. You are responsible for packaging the device securely to prevent damage in transit.

• Proof of postage: You must obtain and keep a proof of postage receipt when you drop off your parcel. Without it, claims for lost items cannot be processed.
• Transit risk:The device remains your property and at your risk until it is received and signed for at our premises. We are not responsible for loss or damage caused by the postal service during transit. If a parcel sent with our prepaid label is lost, we will pay you your quoted price, up to £150 (the standard cover on our label). We raise the claim with Royal Mail ourselves and pay you within 30 days of it being raised. The same applies to any device we return to you.
• Insurance:The prepaid label includes Royal Mail's standard compensation cover. If your device is worth more, you may choose to use your own courier with higher insurance at your own cost.

Every device we receive undergoes a thorough inspection to verify its condition, functionality, and identity (including IMEI/serial number checks). Our assessment considers:

• Cosmetic condition (screen, body, frame)
• Functional performance (touchscreen, buttons, cameras, speakers, microphone, charging)
• Battery health
• Software status (activation locks, firmware)
• IMEI/serial number verification against national databases

We grade every device using the criteria published on our Grading page, which form part of these Terms. If the device matches the grade you selected, we pay the Quote price. If it is in better condition than you selected, we still pay the Quote price. If our inspection finds a lower grade, we make a Counteroffer (see Section 10) based on our current price for the grade the device actually is.

Deductions may apply on top of the grade, and more than one can apply to the same device. They include: non-genuine (third-party) parts, which also limit the grade to Fair at best; a network lock (£20); and, for games consoles, £30 for each missing controller.

If our inspection finds that the device does not match the condition you described, we will email you a Counteroffer with a revised price and a clear explanation of the adjustment.

• Accept: If you accept the Counteroffer, we will process your payment at the revised price.
• Decline: If you decline, we will return your device to you free of charge via Royal Mail Tracked delivery, which carries the same standard compensation cover as the inbound label.
• No response: If we do not receive a response within 7 calendar days, the Counteroffer will be automatically accepted and payment processed at the revised price. We will send you email reminders before this happens.

We aim to provide fair and consistent assessments based on industry-standard grading criteria. If you disagree with our assessment, please contact us and we will review the decision.

Payment for devices sent by post is made by bank transfer to the UK bank account you provide when placing your order. We do not offer payment by cheque, PayPal or store credit. Cash is available only for walk-in trade-ins and doorstep collections (see Sections 17 and 18).

• Payment is sent on the same working day that we inspect your device and the price is confirmed (Monday–Friday, excluding public holidays). Inspection takes place within 1–2 working days of your device arriving.
• Funds typically arrive within 2 hours, though some banks may take up to 24 hours to process incoming transfers.
• It is your responsibility to provide correct bank details. Once a payment has been sent, it cannot be recalled or reissued to a different account.
• If you need to update your bank details before payment is made, contact us as soon as possible.

Ownership of the device passes to TechLoop when both of the following conditions are met:

1. We have received the device at our premises; and
2. We have dispatched payment to you.

Until both conditions are met, the device remains your property. By placing an order, you warrant that you are the legal owner of the device and have full authority to transfer ownership to us.

Before sending your device, you must:

• Factory reset the device to remove all personal data
• Sign out of all accounts (iCloud, Google, Samsung, etc.)
• Disable Find My iPhone / Find My Device / Samsung Find
• Remove your SIM card and any memory cards

TechLoop accepts no responsibility for personal data, photos, messages, or any other content remaining on a device after it is received. SIM cards or memory cards received with devices will be securely destroyed and cannot be returned.

If your device arrives with an active activation lock (iCloud Activation Lock, Google Factory Reset Protection, or Samsung Reactivation Lock), we will contact you with instructions to remove it.

If the lock is not removed within 7 days of our notification, the device will be returned to you free of charge. We cannot pay for devices with active activation locks.

All devices are checked against national IMEI databases. If a device is reported as lost, stolen, or blacklisted:

• The device will be held for a 28-day quarantine period. During this time, you must provide evidence that the record has been cleared (e.g. confirmation from your network provider).
• If the record is not cleared within 28 days, we may pass the device to the relevant authorities. No payment will be made.
• If payment has already been made and the device is subsequently flagged, you must reimburse TechLoop in full within 7 days of notification.
• We may share your details with law enforcement agencies where we are required or requested to do so.

We take the sale of stolen devices seriously and cooperate fully with law enforcement.

If a device is found to be counterfeit (not a genuine product of its stated manufacturer), we will reject it and return it to you at your cost.

A genuine device that contains non-genuine (third-party) parts, such as a replacement screen, battery or back, is accepted but graded no higher than Fair, and each non-genuine part may reduce the price further. Non-genuine parts that were not declared when you placed your order are treated as a difference in condition under Section 10.

We accept walk-in trade-ins at our premises in Swindon. For walk-in orders:

• Inspection is carried out while you wait
• The price is agreed in person before any payment is made
• Payment is made on the spot, in cash or by bank transfer
• Walk-in trade-ins are not distance contracts and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply

We offer free doorstep collection within about 30 minutes of our Swindon premises. Further away, we may be able to collect on request. For collections:

• The collection is booked in advance and the price is based on your Quote
• We inspect the device at your door against the criteria on our Grading page. If it does not match the grade you selected, we tell you the revised price there and then, and you can accept it or keep your device
• Payment is made before we leave, in cash or by bank transfer
• Ownership passes to TechLoop when payment is made

You may cancel your order at any time before you post your device to us. To cancel, email us at support@thetechloop.co.uk with your order reference.

Once you have posted your device, you cannot cancel the order. However, if we make a Counteroffer that you do not wish to accept, you may decline it and we will return your device free of charge (see Section 10).

Orders where the device is not received within 14 days of the Quote will be cancelled automatically.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above, TechLoop shall not be liable for:

• Any loss of data remaining on a device sent to us
• Any loss or damage to a device during postal transit (see Section 8)
• Any indirect or consequential loss, including loss of income, profits, or anticipated savings
• Any delay or failure caused by events outside our reasonable control (see Section 21)

Our total liability to you in connection with any order shall not exceed the Quote price for that order.

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, postal service disruptions, industrial action, power failures, or government actions.

We may update these Terms from time to time. Any changes will apply to orders placed after the date of the update. Orders already in progress will be governed by the Terms in effect at the time the order was placed.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.

If you have any questions about these Terms or your order:

• Email: support@thetechloop.co.uk
• Phone: +44 1793 939176
• Post: TechLoop, Unit 8, Pembroke Centre, Cheney Manor Industrial Estate, Swindon SN2 2PQ, United Kingdom