Privacy Policy

Last updated: December 2024

1. Introduction

TechLoop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Device information (model, condition, IMEI where applicable)
• Payment details (bank account information for payments)
• Communication preferences

3. How We Use Your Information

We use your information to:

• Process your device trade-in and payments
• Communicate with you about your order
• Provide customer support
• Improve our services
• Comply with legal obligations

4. Data Security

We implement appropriate security measures to protect your personal information. All devices received undergo certified data destruction to ensure your personal data is completely erased.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

7. Cookies

We use essential cookies to ensure our website functions properly. We may also use analytics cookies to understand how visitors use our site.

8. Contact Us

For any privacy-related questions, please contact us at privacy@thetechloop.co.uk or call +44 1793 939567.