Condition guide

Device Grading Criteria

We use a simple 4-tier grading system to assess your device's condition. Select the grade that best matches your device for the most accurate trade-in price.

Choose the closest match

These grades are used during inspection. Pick the nearest match when quoting; if the device arrives differently, we send an updated offer before anything proceeds.

Pristine

Like new — no visible signs of use

Qualifies if

Screen is flawless with no scratches
Body has no dents, scuffs, or marks
All buttons and ports work perfectly
Battery health above 90%
Original accessories preferred but not required

Does not qualify if

Any screen damage, even minor scratches
Any body marks or discolouration

Good

Light signs of use — fully functional

Qualifies if

Screen may have very light, barely visible scratches
Body may have minor cosmetic marks
All functions work perfectly
Battery health above 80%
No cracks or chips anywhere

Does not qualify if

Cracked or chipped screen
Deep scratches visible at arm's length
Any functional issues

Fair

Noticeable wear — everything works

Qualifies if

Screen has visible scratches (no cracks)
Body shows clear signs of everyday use
Scuffs, minor dents, or discolouration present
All core functions still work
Battery health above 70%

Does not qualify if

Cracked screen or back glass
Non-functional buttons or ports
Water damage indicators triggered

Poor

Significant damage or functional issues

Qualifies if

Cracked screen (still usable)
Cracked back glass
Heavy cosmetic damage
Battery health below 70%
Minor functional issues (e.g., speaker crackling)

Does not qualify if

Device does not turn on
Screen is completely unresponsive
Blacklisted or iCloud locked devices

Common Questions

What if my device is graded differently than I expected?

If our assessment differs from your selection, we'll notify you with an updated offer. You can accept the new price or request your device back — free of charge.

Do I need to include accessories?

No. We only assess the device itself. Accessories like chargers, cases, or boxes are not required and don't affect your trade-in price.

What about devices that don't turn on?

We currently don't accept devices that won't power on, are blacklisted, or are locked to an account (iCloud lock, Google FRP). Please contact us for special cases.