Condition guide

Device Grading Criteria

We use four grades. Each type of device has its own checklist below — pick the grade that matches your device for the most accurate trade-in price.

Phones and tablets

Pick the nearest match when quoting. If your device arrives in a different condition, we send a revised offer before anything proceeds.

Pristine

As new — no scratches at all, battery health above 95%

Qualifies if

No scratches or marks anywhere, even under a light
Back and edges look new — no wear, no scuffs
Battery health above 95%
All buttons, speakers, cameras and ports work perfectly
Original manufacturer parts throughout
A sealed, never-activated device is Pristine

Does not qualify if

Any scratch, however slight — that is Good
Any dent, scuff or wear on the body
Battery health 95% or below

Good

Light wear — no scratch you can feel with a fingernail

Qualifies if

Light wear on the screen, back or edges
No scratch deep enough to feel with a fingernail
No cracks or chips anywhere
Battery health 80% or above
All functions work correctly
Original manufacturer parts throughout

Does not qualify if

A scratch you can feel with a fingernail
Any crack or chip
Battery health below 80%
Non-genuine (third-party) parts

Fair

Deep scratches, dents or non-genuine parts — no cracks

Qualifies if

Scratches you can feel with a fingernail, scuffs or small dents
Non-genuine (third-party) screen, battery or back — graded no higher than Fair
No cracks on the screen or back glass
Battery health 80% or above
All core functions work (calls, touch, charging, speakers, cameras)

Does not qualify if

Any crack
Battery health below 80%
Faulty Face ID, Touch ID or fingerprint sensor
Screen burn-in, dead pixels or lines
Water damage, or a device that does not power on

Poor

Cracked, faulty or does not power on — we still make an offer

Qualifies if

Any crack on the screen or back glass
Battery health below 80%
Faulty Face ID, Touch ID or fingerprint sensor
Screen burn-in, dead pixels or lines
Other faults — speakers, cameras, charging
Heavy cosmetic damage
Water damage (offer may be reduced further or refused on inspection)
Device does not power on (offer may be reduced further or refused on inspection)

Does not qualify if

Physically broken in half or missing major parts

On top of the grade

Network-locked phones are worth £20 less than the same phone unlocked.
Each non-genuine part (screen, battery or back) can reduce the offer on top of the Fair cap.
If a device has more than one issue — for example non-genuine parts, a network lock or low battery health — each can reduce the offer, so the final price can be below the grade price.

We can't accept

Blacklisted IMEI / reported lost or stolen
Locked to another account (iCloud, Google FRP, Samsung account, or carrier lock)
Modified, jailbroken, rooted, or with unofficial firmware
Missing critical parts (battery, mainboard, back cover)

Games consoles

Pick the nearest match when quoting. If your device arrives in a different condition, we send a revised offer before anything proceeds.

Pristine

Boxed and as new — no visible wear

Qualifies if

Original box included
Looks new — no scratches, scuffs or wear
Everything works — disc drive (where fitted), HDMI, wireless, controller pairing
No scratches on the screen (handheld consoles)

Does not qualify if

No original box — that is Good at best
Any visible wear on the body

Good

Light use, no heavy wear — box not needed

Qualifies if

Light signs of use and minor scuffs
Original box not needed
Everything works

Does not qualify if

Heavy wear on the body, or on the screen of a handheld
Deep scratches or dents
Faulty disc drive (where fitted), HDMI or controller ports

Fair

Heavy wear — everything still works

Qualifies if

Heavy wear on the body, or on the screen of a handheld
Cosmetic damage only
All core functions still work

Does not qualify if

Console does not power on
Faulty disc drive (where fitted) or HDMI output
Cracked screen on a handheld

Poor

Broken, faulty or does not power on — we still make an offer

Qualifies if

Faulty disc drive (where fitted), HDMI or controller ports
Cracked screen on a handheld
Heavy physical damage
Water damage (offer may be reduced further or refused on inspection)
Console does not power on (offer may be reduced further or refused on inspection)

Does not qualify if

Console is physically broken in half or missing major parts

On top of the grade

Each missing controller reduces the offer by £30, whatever the grade.
Power and HDMI cables are not needed and do not change the price.
If a device has more than one issue — for example non-genuine parts, a network lock or low battery health — each can reduce the offer, so the final price can be below the grade price.

We can't accept

Locked to another account (iCloud, Google FRP, Samsung account, or carrier lock)
Modified, jailbroken, rooted, or with unofficial firmware
Missing critical parts (battery, mainboard, back cover)

Smartwatches

Pick the nearest match when quoting. If your device arrives in a different condition, we send a revised offer before anything proceeds.

Pristine

As new with its original band — battery health above 95%

Qualifies if

No scratches on the screen or case, even under a light
Case and crown look new — no wear or scuffs
Battery health above 95%
Original band included, in excellent condition
All sensors, crown and buttons work perfectly

Does not qualify if

Any scratch, however slight — that is Good
No original band — that is Good at best
Battery health 95% or below

Good

Light wear — band not needed

Qualifies if

Light wear on the case or crown
No scratch deep enough to feel with a fingernail
No cracks on the screen or case
Battery health 80% or above
All sensors and functions work
Band not needed

Does not qualify if

A scratch you can feel with a fingernail
Any crack
Battery health below 80%

Fair

Deep scratches on the case or screen — no cracks

Qualifies if

Scratches you can feel with a fingernail on the case, crown or screen
No cracks
Battery health 80% or above
All core sensors work

Does not qualify if

Any crack
Battery health below 80%
Screen burn-in, dead pixels or lines
Water damage, or a watch that does not power on

Poor

Cracked, burn-in or does not power on — we still make an offer

Qualifies if

Cracked screen or case
Screen burn-in, dead pixels or lines
Battery health below 80%
Faulty sensors or crown
Water damage (offer may be reduced further or refused on inspection)
Watch does not power on (offer may be reduced further or refused on inspection)

Does not qualify if

Physically broken or missing major parts

On top of the grade

If a device has more than one issue — for example non-genuine parts, a network lock or low battery health — each can reduce the offer, so the final price can be below the grade price.

We can't accept

Blacklisted IMEI / reported lost or stolen
Locked to another account (iCloud, Google FRP, Samsung account, or carrier lock)
Modified, jailbroken, rooted, or with unofficial firmware
Missing critical parts (battery, mainboard, back cover)

Common Questions

Is my price guaranteed?

Yes, if your device matches the grade you chose. Your price is locked for 14 days from when you complete your order.

What if my device is graded differently?

If it arrives in a lower grade, we send a revised offer at today's price for the grade it actually is. Accept it, or decline and we return your device free of charge. If it arrives in better condition than you chose, we pay the price you were quoted.

Do I need to include accessories?

No. Chargers, cables, cases and boxes aren't needed and we don't pay extra for them — if you include them anyway, we send them back. Consoles are the exception: the original box is needed for Pristine, and each missing controller reduces the offer by £30.

What about devices that don't turn on?

Quote them as Poor. Because we cannot test a device that does not power on before it arrives, the offer may be reduced further on inspection depending on its state, or refused if it cannot be assessed. A device still locked to an account (iCloud, Google, Samsung) will almost always be refused, and we never accept blacklisted devices.